Frequently Asked Questions
Everything you need to know about shopping with Revival New York.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. To initiate a return or exchange, please visit our online Returns Portal with your order number and zip code.
How do I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, Google Pay, and Shop Pay.
Are your products sustainably sourced?
At Revival New York, we prioritize quality and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure a premium, conscious experience.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.